SHIPPING POLICY

SHIPPING WITHIN 24 HOURS:

We understand timing is important for our customers and can be critical for project completion, so we ship all in-stock items within 24 hours. Orders received before 3 p.m. (CST) are normally shipped on the same day.

FREE SHIPPING:

At DuraChoice we're committed to giving you the most for your money. That's why you can qualify for FREE shipping on orders over $3,000 NET for select items. We offer free shipping for select items and for domestic shipments only. For more information please visit Freight Allowance under our Terms of Sales section.

BACKORDERS:

Due to our extensive selection of styles and sizes some items may periodically be backordered. We will contact you within 24 hours (excluding weekends and holidays) if any portion of your order is backordered. Once your order is shipped, we will send you an email confirmation including a tracking number.

SHIPMENT DISCREPANCY:

Shipment discrepancies must be reported within 7 days of shipment receipt.

Blocked Countries:

DuraChoice does not conduct business with the following countries: Cuba, Iran, North Korea, Sudan, Syria, Crimea Region of Ukraine, Afghanistan, Iraq, Somalia, South Sudan, Yemen, and Zimbabwe.

RETURN POLICY

No material may be returned without first obtaining written permission from DuraChoice Co. within 30 days from delivery. You may reach our customer service agents at 1-800-540-3050 to receive your Return Authorization number. Once a Return Authorization Number (RT#) is issued, merchandise must be returned within 10 days otherwise the Return Authorization expires. Return Authorization #'s are non-renewable. When accepted, any products returned must be in clean, new, or immediate resalable condition. They must also be examined by a DuraChoice Co. representative. A 15% handling and restocking fee may be applied. Return shipping charges are the sole responsibility of the customer.

Please contact customer service for more information on returning an item. Thank you.

1001 N. Union Bower Rd. | Ste #115

Irving, TX 75061

Toll Free: 1-800-540-3050 | Fax: 1-214-988-1006

www.DuraChoice.com

Email: Sales@DuraChoice.com